Everything you need to know about Clienr
Simply select your package, choose add-ons if needed, enter your address and schedule, get matched with a cleaner, and pay securely. The entire process takes less than 5 minutes.
Payment is taken at booking but held in escrow. It's only released to the cleaner after you approve the completed work. This protects both parties.
Yes! Free cancellation or rescheduling up to 24 hours before your appointment. Cancellations within 24 hours may incur a fee.
Absolutely. All cleaners undergo background checks, ID verification, and must provide proof of insurance before joining our platform.
You can request a re-clean or open a dispute. Our support team will review the case and work with both parties to resolve the issue fairly.
Most cleaners bring their own supplies. Check the cleaner's profile to see if they charge a supplies fee or if you need to provide anything specific.
You keep 87.5% of every booking. For a $100 booking, you'd earn $83.68 after fees. Top cleaners earn $500-$1,500+ per week depending on how many jobs they take.
Once the client approves your work, payment is released automatically. Money arrives in your bank account in 2-7 business days via direct deposit.
Valid government ID, proof of insurance, clean background check, and a bank account for payouts. The verification process takes 2-3 business days.
Yes! You have complete control over when and where you work. Accept jobs that fit your schedule and decline those that don't.
Yes. You're an independent contractor, so you're responsible for your own taxes. Stripe will generate a T4A form if you earn over $500/year.
We currently operate across Canada in major cities including Toronto, Vancouver, Montreal, Calgary, and Ottawa. We're expanding to more cities soon!
Email us at support@clienr.com or use the in-app chat. We're available 24/7 to help with any questions or issues.
Yes. We use Stripe for payment processing, which is bank-level secure and PCI-compliant. We never store your full credit card information.