Privacy Policy

1. Information We Collect

Personal Information:

• Name, email address, phone number
• Profile photo
• Address and location data
• Payment information (processed securely by Stripe)
• Government ID (for cleaner verification only)

Usage Information:

• Booking history and preferences
• Messages and communications
• Device information and IP address
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process bookings and payments
• Verify identities and conduct background checks
• Communicate about bookings and updates
• Prevent fraud and ensure platform safety
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing

We share your information with:

Other Users:

Clients and cleaners see each other's names, photos, ratings, and relevant booking details. Full contact information is only shared after a booking is confirmed.

Service Providers:

• Stripe (payment processing)
• Background check providers
• Email service providers
• Cloud hosting services

Legal Requirements:

We may disclose information when required by law, to protect our rights, or to prevent fraud or harm.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure payment processing through Stripe
• Regular security audits
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Export your data
• Withdraw consent for data processing

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and fraud prevention.

7. Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. See our Cookie Policy for details.

8. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or platform notification.

11. Contact Us

For privacy questions or to exercise your rights, contact us at:

Email: privacy@clienr.com
Address: 123 King Street West, Toronto, ON M5H 1A1, Canada