Trust & Safety

Your safety is our top priority

Cleaner Verification

Every cleaner on Clienr goes through a rigorous verification process before they can accept jobs:

Identity Verification

Government-issued ID required and verified

Background Check

Criminal background check conducted by third-party service

Insurance Verification

Proof of liability insurance required

Bank Account Verification

Verified bank account for secure payouts

Payment Security

Escrow Protection

Payments are held in escrow until you approve the completed work. This protects both clients and cleaners.

Secure Processing

We use Stripe for payment processing - the same system used by Amazon, Google, and millions of businesses worldwide. Your payment information is encrypted and never stored on our servers.

Fraud Prevention

Advanced fraud detection systems monitor all transactions for suspicious activity.

Safety Tips

For Clients

  • • Check cleaner ratings and reviews before booking
  • • Secure valuables before the cleaner arrives
  • • Communicate clearly about expectations
  • • Report any issues immediately through the app
  • • Never pay outside the platform

For Cleaners

  • • Verify booking details before accepting
  • • Take before/after photos for your protection
  • • Communicate through the app's messaging system
  • • Report unsafe conditions immediately
  • • Never accept cash payments

Report Safety Concerns

If you experience any safety issues or suspicious behavior, report it immediately: